Returns & Refunds Policy

At Tamela Vintage, every item is carefully selected, inspected and described as accurately as possible. As our bags are vintage or pre-owned, they may show signs of age, wear or previous use. Please review all photographs, descriptions, condition notes and measurements before purchasing.

Authenticity Guarantee

All items sold by Tamela Vintage are guaranteed to be 100% authentic.

Change-of-Mind Returns

We do not accept returns, exchanges or refunds for change of mind. This includes situations where:

• You no longer want or like the item.
• You ordered the wrong item.
• The colour, size or fit is not as expected.
• You found the item cheaper elsewhere.
• The item appears larger or smaller than expected.

Please review the listed measurements carefully before purchasing, as photographs may make an item appear larger or smaller than it is.

Vintage Condition

Vintage and pre-owned items are not expected to be in brand-new condition. Normal signs of age and wear—including minor marks, creasing, fading, scratches, hardware wear or interior wear—are not considered faults when they have been disclosed in the product description or shown in the photographs.

Variations in colour may also occur due to lighting, photography and differences between device screens.

Faulty or Incorrectly Described Items

If an item has a fault that was not disclosed, is significantly different from its description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Please contact tamelavintage@gmail.com as soon as possible and provide:

• Your name and order number.
• A description of the issue.
• Clear photographs or video showing the problem.
• Photographs of the packaging if the item was damaged during delivery.

Please do not return an item before contacting us and receiving return instructions.

Once the returned item has been received and assessed, we will contact you with the outcome. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Return Condition

Where a return is approved, the item must be returned with all accessories supplied with it, such as the dust bag, tags or authenticity documentation. The item must not have been used, worn, altered or damaged after delivery, except where handling was reasonably necessary to identify the reported issue.

If the item is confirmed to have an undisclosed fault or to be significantly different from its description, Tamela Vintage will cover reasonable return postage costs where required by Australian Consumer Law.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after processing for the funds to appear, depending on your bank or payment provider.

Original delivery charges will be handled in accordance with Australian Consumer Law and the circumstances of the return.

Photo Props

Sunglasses and any other styling accessories shown in product photographs are for size reference or styling purposes only. They are not included with the item unless expressly stated in the product description.

Contact Us 

For questions regarding a purchase, return or refund, please contact:

Tamela Vintage
Email: tamelavintage@gmail.com
Website: tamela.com.au